Frequently Asked Questions

  • 01 General

    What is the Students’ Union?

    When you enrol at the University of Hertfordshire, you don't just join the uni, you also become a member of Hertfordshire Students' Union. That's us!

    We're here to support you on your student journey and make sure it's the best it can be. The Students' Union is led by the Elected Officers and underpinned by a passionate team of staff. We are a registered charity, completely independent from the University.

    Your free membership with Herts SU gives you access to all of our services. This means you can benefit from academic representation, advice & support, events, opportunities and a world class entertainments venue.


    Can I work at the Students’ Union?

    We have a huge team of student staff here at the SU. There are lots of different positions available, including Welcome Desk Assistants, Marketing Assistants, Forum Venue Staff and more. Any vacancies can be found here.


    When is the Welcome Desk open?

    Our Welcome Desk on College Lane is open from 10AM – 5PM (term time) and 10AM – 4PM (out of term time.) Meanwhile, our Welcome Desk on de Havilland is open from 10AM – 4PM (term time.)

  • How can I find out what events are taking place?

    Click here to view all the events being hosted by the Students’ Union this week.


    Where can I buy tickets?

    You can purchase tickets online or at one of our Welcome Desks.


    I can't come to an event anymore. Can I get a refund?

    Unfortunately, all tickets are non-refundable, non-transferable and non-exchangeable. No refunds can be issued for incorrectly purchased tickets.


    Tickets have sold out online! Can I buy tickets on the door?

    We cannot guarantee tickets being available on the door due to how quickly they are purchased online. It is best to keep an eye out for ticket announcements and purchase ahead of the event.


    I can't remember what tickets I've bought! Where can I find them?

    You can find your tickets by heading into your account and checking your 'Purchase History.'

  • What is a society?

    Societies are like mini communities that bring together students with similar interests.

    Joining a society is a great way to make friends! With societies ranging from academic and cultural to faith and social, there's something for everyone.


    How can I join a society?

    You can view all our societies and join the ones you like the look of here. You can also pop along to Welcome Fair or visit one of our Welcome Desks to purchase a society membership if you'd like to pay by cash. Annual membership fees vary per society but never exceed £20.


    Can I start a society?

    Of course!

    You'll need to team up with another three students so that you can form a committee. Every society committee must have a Chair, Secretary, Treasurer and Inclusion Officer.

    Once you have a willing committee, simply complete our Society Affiliation Form. A member of the team will then be in touch.


    What is RaG?

    Raise and Give (RaG) is the fundraising wing of the Students’ Union. Run a little like a society, students come together to fundraise for RaG's chosen charities through fundraisers like Jailbreak, Herts Got Talent and a Skydive.

  • I’m finding university really daunting, I need a friend.

    We completely understand. Coming to uni can be pretty nerve-racking!

    If you're feeling nervous about making friends and finding your feet, you may benefit from the SU Buddy Scheme.

    We match up new students with continuing students (Buddy Volunteers) who can share their hints and tips for settling in to life at University. Buddies are matched according to their preferences, such as interests or School of Study. Buddies can agree between themselves how often they would like to meet and how.

    Find out more about our Buddy Scheme here.


    Where do I go if I need help?

    Our Advice & Support team offer free, confidential, impartial information and advice for students here at Herts. They're here for you no matter how big or small your problem may feel.

    If you would like to discuss anything with our Advice & Support team, or simply want someone to talk to, please don't hesitate to speak to one of our Academic & Welfare Advisors. You can get in contact with our Advice & Support team here.

  • What is Student Council?

    Student Council is the highest student-led representative forum and decision-making body in the Students' Union.

    Open to all students, Student Council gives you the chance to hear what's happening behind the scenes, approve new ideas and policies, put forward suggestions and hold the Elected Officers to account.

    With only a few sessions each semester, popping along to voice your opinions won't eat into too much of your time!


    What do the Elected Officers do?

    The Elected Officers are here to represent you across all areas of student life. They work full-time alongside our team of staff at the Students' Union. With the goal of improving the student experience here at Herts, they implement new ideas and campaign for change according to student feedback.


    Who are the Elected Officers?

    This year, your Elected Officers are:
    President - Rhiannon Ellis

    Vice President Activities - Saj

    Vice President Community – Osama Siddiqui

    Vice President Education – Aman Tripathi


    How can I become an Elected Officer?

    We run Elections every Spring to determine our new Officers for the next academic year. Campaigning is a competitive but valuable experience. You’ve got to be in it to win it!


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