Student Wellbeing Guide

Blue sky with sunshine


The Wellbeing Guide is an online booklet with information about internal and external services relating to everything that links to students wellbeing.


The guide includes activities for you to try yourself which can have positve effects on your wellbeing. You can download a clickable version of the booklet at the link below and see all the information and links in the dropdowns.


You can download a copy of the Student Wellbeing Guide here.


Mental Health Support


University of Hertfordshire
Student Wellbeing
Student wellbeing offers confidential services specifically for counselling, mental health, and disabilities. All staff are experienced, trained and some specialize and have specific training in certain areas.
“Here to support you with any emotional, mental health, disability and health related issues which you may experience throughout your time at university.”
Phone: +44 (0)1707 284453 
Open Monday – Wednesday 08:30am to 5pm, Thursday 8:30am to 7pm and Friday 8:30am to 4pm

24/7 Student Assistance Helpline (Health Assured)
Health Assured counsellors are there to listen to you whatever your problem, whether it is personal or student-related. You can also contact the helpline if you require any financial, legal or medical information, such as advice on budgets, physical health or landlord issues. All helpline calls will be answered within 20 seconds, and if an adviser, counsellor or mental health adviser is not available immediately, they will contact you within two hours of your call.
Phone: +44 (0)800 028 3766 
This phone-line is open 24 hours a day, 7 days a week.

“We offer some quiet spaces and places to pray, meditate or reflect. The Chaplaincy team is here to help encourage spiritual growth, exchange and wellbeing at the University.”
Phone: +44 (0)7702 442696 
Open: Monday – Friday 9am to 6pm


Hertfordshire Students’ Union
Advice & Support Centre
The team offer free, confidential, impartial information and advice for students here at Herts.
“We are not trained counsellors, but it can still help to get things off your chest by speaking to one of our Academic & Welfare Advisers.”
Phone: 01707 285022 
Open Monday – Friday 10am to 4pm (except bank holidays)


External Support

Free support for anyone at any time of the day
“Whatever you're going through, a Samaritan will face it with you. Samaritans are available 24 hours a day, 365 days a year. You can 
chat to Samaritans for free.”
Phone: 116 123 
Open 24 hours 7 days a week


Papyrus HopelineUK
Providing young people with a safe space to talk through anything happening in life that could be impacting on their or anyone else’s ability to stay safe. This service is specifically for people under the age of 35 or people of any age who are concerned about others.
“Are you, or is a young person you know, not coping with life? For confidential suicide prevention advice contact Papyrus”
Phone: 0800 068 4141 
Text: 07860039967 
Open 9am to midnight including weekends and bank holidays.


Student Space
Led by Student Minds and set up due to the coronavirus pandemic, this is a space with advice and resources specifically for students with options for phone, text, webchat or email support.
“Making it easier to find the support you need during coronavirus.”
Phone: 0808 189 5260 
Text: 85258 
Phone lines are open from 3pm to 11pm 7 days a week. 24-hour support via text – Text STUDENT to the number above.


Mind Out
A mental health support service run by and for LGBTQ+ people
"We work to improve the mental health and wellbeing of LGBTQ communities and to make mental health a community concern."
Support is available on their website through the chat function open 5 30pm - 7 30pm Monday to Friday, 12pm - 2pm Saturdays, 2pm - 4pm Sundays, as well as some more specific sessions outside of these times which can be found on their website.


Campaign Against Living Miserably (CALM)
“CALM specialise and support campaigns for male mental health and suicide prevention. Anyone who needs support can contact the CALM helplines. We run a free and confidential helpline and web chat – 7 hours a day, 7 days a week for anyone who needs to talk about life’s problems. We support those bereaved by suicide, through the Support After Suicide Partnership (SASP).”
Phone: 0800 58 58 58 
Open 5pm to midnight 365 days a year. 
Can also talk through webchat. Single point of access here
“If you need to make a referral or talk about an urgent mental health problem please call the Single Point of Access (SPA)”
Phone: 0800 6444 101


Black Minds Matter 
“Our mission is to connect Black individuals and families with free mental health services — by professional Black therapists to support their mental health. To make this happen, we want to make mental health topics more relevant and accessible for all Black people in the U.K., removing the stigma and remodelling the services to be relevant for the Black community.” Email:


Academic Support


Hertfordshire Students’ Union
SU Study Smart
The sessions give you an opportunity to reflect and explore new study strategies that could lead to more efficient and interesting ways to study.
“SU Study Smart is a one-to-one session with one of our Academic & Welfare Advisers, exploring different approaches to learning and workload management techniques.”
Phone: 01707 285022 
Open Monday – Friday 10am to 4pm (except bank holidays)


University of Hertfordshire
Library SkillUP
Accessible on any device via StudyNet or Canvas, the online module has been developed to help reinforce your learning. Covering referencing, searching, reading and evaluating.
“Library SkillUP is a series of new online support materials to help save you time and get better grades.”
Access to module: 
Module available 24/7. 
Online chat available from 10am - 4pm weekdays to help with questions you might have.

Academic English Support
Pre-recorded content for you to watch in your own time as well as  20-minute one-to-one sessions for specific support to further clarify content
“The UK education system may be different from the one you are familiar with. Our experience has been that students may face challenges with some aspects of their studies, including writing assignments, presenting and referencing. Our workshops can help you overcome these challenges, improve your Academic English and Study Skills and make you more confident in your classes and when studying.” 
For more details, bookings and to browse online resources

Maths Support Service

Offering support for any student who needs help when it comes to mathematical elements of their course. Away from pandemics, the MSS is normally offered within the Student Success area within the Learning Resource Centres. It is currently accessible through StudyNet as an online service.
“Our team of experts from the school of Physics, Astronomy and Mathematics are available to give assistance to any students.”
Open 10am to 4pm, Monday to Friday. 
Evening sessions maybe arranged (for helping Degree Apprenticeship students, for example) 

Study Success Hub
Signposting to University online study tools to support student academic success. Away from pandemics, Study Success Hubs can offer face-to-face sessions in the Learning Resource Centres for students wanting specific study support.
“Expert study skills help & 1-1 support when you need it”
For school specific support, head to the Extra Support tab.


Financial Support


Hertfordshire Students’ Union
Financial Wellbeing
The team can give you specific advice and support around your financial needs. Want to save money, having issues with Student Finance or want to find out more info about funds the University offer, the ASC team can help.
“We're on hand to offer guidance surrounding your financial wellbeing.”
Phone: 01707 285022 
Open Monday – Friday 10am to 4pm (except bank holidays)


Money Advice Service
Set up by the Money & Pensions Service, you can get free financial advice over the phone, WhatsApp or webchat. You can also access guides, tools and calculators to help plan and keep track of finances.
“Free and impartial money advice, set up by government”
WhatsApp: +44 7701 342744 
Phone: 0800 138 7777 
Phone and webchat operate Monday to Friday, 8am to 6pm, Saturday, Sunday and Bank Holidays, closed. 


Bright Knowledge 
Useful guides and tips on student finance, budgeting and money management


Hate Crime Support


Hertfordshire Students’ Union
Advice & Support Centre - Hate Crime
The SU Advice & Support Centre is a hate crime reporting centre.
Phone: 01707 285022 
Open Monday – Friday 10am to 4pm (except bank holidays


University of Hertfordshire
Report & Support
“These online forms enable students and staff to report anonymously or seek advice from an adviser. If you have witnessed or experienced an incident you feel uncomfortable with, you can report these”


Hertfordshire Beacon Clinic 
Partnering with the University and Students’ Union, Beacon supports victims and witnesses of hate crime as well as friends and family. 
“Our team of dedicated and trained professionals will support you every step of the way.”
Phone: 03000 11 55 55


Housing and Accommodation Support


Hertfordshire Students’ Union
Housing Support
“Need help finding accommodation? Having problems with your housemates or landlord? Worried about safety? You’ve come to the right place. The Advice & Support team can help answer your questions.”
Phone: 01707 285022 
Open Monday – Friday 10am to 4pm (except bank holidays)


University of Hertfordshire
On campus accommodation support
Partnership Accreditation for Landlords Scheme (PAL)
“It is a voluntary scheme which recognises Landlords and Letting Agents who provide safe and well-maintained private accommodation.” 
More info & property search


Citizens Advice
“Many students live away from home when they go to university. Whether you’re living in university halls of residence or privately rented accommodation, it’s important to know what your rights and responsibilities are.”


Legal Support


University of Hertfordshire
Hertfordshire Law Clinic
Offering law students a host of voluntary opportunities to enhance their employability.
“Hertfordshire Law Clinic operates in conjunction with leading local law firms to improve access to justice by providing free legal advice to the local community.”
Phone: 01707 284115 
Open for appointments during term-time (October to July)


Citizens Advice, Law and Courts
“You can find out more about your rights, as well as what to do if you face discrimination, need legal advice or have to go to court without a lawyer.”


Childcare Support


There is a University Nursery on campus that students and staff can use for children from 3 month to 5 years, more information can be found here.
On the website, there is information about childcare grants for students in HE.

Substance Abuse Support


Change Grow Live (GGL)
There are local hubs in Hatfield, Stevenage, Watford and Hertford. Email: 
Phone: 0800 652 3169


Sexual Abuse Support


Herts SARC
“Herts SARC offers free support and practical help to anyone in Hertfordshire who has experienced sexual violence and/or sexual abuse.”
Phone: 0808 178 4448 
Open 24/7 or message using the contact page

Life Centre 
“We are a UK based charity that supports survivors of rape and sexual abuse of all ages and genders.”
Freephone: 0808 802 0808 
Text: 07717 989 022 
Phone lines are open Sun, Mon, Tues & Thurs, 7:30pm to 10pm