As a Student Leader, you may have students ask you where they can find some support.
Your role is to represent students’ interests, not to deal with their personal issues, and you must maintain that separation for the duration of your time in post. If you encounter situations where students are approaching you with such matters, the best course of action is to signpost them to one of the services listed below.
Advice and Support
Students can contact our Advice and Support Centre for free confidential and impartial advice on academic and non-academic issues.
They can email advice@hertssu.com or find out more information online here.
UH Student Wellbeing
Students can contact UH Student Wellbeing for counselling, mental health and disability support.
They can email studentwellbeing@herts.ac.uk for more information.
UH Student Funding & Financial Support Team
Students can contact UH Student Funding and Financial Support Team for queries regarding funding and financial support.
They can email funding@hertssu.com for funding or financial-support@hertssu.com for financial advice. Students can also visit AskHerts based in Hutton Hub on College Lane.
UH Residential Allocation
Students can contact UH Residential Allocation for queries regarding finding on-campus accommodation.
They can email accommodation@herts.ac.uk for more information.
SIT Advice Team
Students can contact SIT Advice Team for queries regarding visas, CAS letters and BRP.
They can email sitadvice@herts.ac.uk for more information. Students can also visit AskHerts based in Hutton Hub on College Lane.
Careers and Employment
Students can contact Careers and Employment for queries regarding placements, job opportunities and career support.
They can email careers@herts.ac.uk for more information.
Exceptional Circumstances
The student must speak to their academic support (module leader/personal tutor) to discuss their circumstances and decide if an exceptional circumstances request is needed or whether a coursework extension is a feasible alternative.
To apply for an exceptional circumstances request:
1. Log into Student Record and apply using the Submit Request
2. Email the supporting evidence at the same time as the request to exceptionalcircumstances@herts.ac.uk
For more information regarding exceptional circumstances, check out the AskHerts website or visit AskHerts in Hutton Hub, College Lane.
Academic Support