Part Time Customer Services Operator

Key Responsibilities
 

• Respond promptly and effectively to incoming customer calls, emails and live chat.
• Ensure that more complex customer issues are followed up and resolved in a timely manner.
• Feedback recurring customer issues to Team Leader/Shift Leader and relevant internal departments where applicable.
• Contribute to the on-going development and improvement of the Betfair customer experience.
• Support implementation of new products, process and policies
• Contribute towards successful achievement of Helpdesk KPI’s as well as your own individual productivity and customer satisfaction targets.
• Achieve a high level of first time resolution for all customer contacts.
• Respond to all reasonable requests from the Helpdesk management team

Skills & Experience
 

• Experience of using Microsoft Word, Excel and the Internet.
• High level of customer service skills.
• A proven team player with a ‘can do’ attitude.
• Must be numerate with excellent written and verbal communication skills.
• Flexible approach to working in a dynamic and often hectic environment
• An interest in Sports and/or betting would be advantageous but is not essential.

Other relevant information
 

• Will be required to work evenings and weekends.
• Training will be provided to ensure that you hit the ground running.