Advice & Support

From time to time things don't go as planned. It's always best to fore-warn your school about any potential problems that may affect your studies, by speaking to your Programme Leader and/or applying for an extension or Exceptional Circumstances. However, things can still go wrong due to the circumstances that are out of your control. In the event that this happens, you could consider the academic appeal process.

Our Advice & Support team offers free, confidential and impartial guidance and support at all stages of the Academic Misconduct investigation process

If you receive an allegation of academic misconduct, our team specializes in supporting students throughout all elements of the investigation process.

The Advice & Support team can support you through all stages of a complaint

If you have a cause for complaint we strongly recommend that you contact an Academic & Welfare Advisor before taking any action. We're here to support you throughout the entire process.

Before lodging formal complaints, it is important to raise your complaint informally with the department your complaint relates to. If you're not sure about who best to submit an informal complaint to, you can speak to the SU Advice & Support Team and we can guide your next steps.

If your studies or assessments are affected by unforeseen circumstances, there are options available to support you.

We know things don't always go as planned, but it can be difficult to know what to do when your ability to attend teaching, sit examinations or submit assessments is affected by challenging personal circumstances that are outside of your control. In all circumstances, it's best to forewarn your Programme Team about any potential problems that may affect your studies, by getting in touch with them or arranging a meeting.