All UH students can access a Student Assistance Programme called PAM Wellness,where you can access in-the-moment confidential support or guidance.
Just call 0808 196 3533 - it's free, confidential and available 24 hours a day, 7 days a week.
PAM Wellness counsellors are there to listen to whatever your problem, whether it is personal or student-related.
You can also contact the helpline if you require any financial, legal or medical information, such as advice on budgets, physical health or landlord issues. And if English is not your first language, let the counsellor know when you call and they'll be able to help you.
Counselling
You can also arrange face to face, online or telephone counselling through this service, up to six sessions are available.
If you experience any problem accessing this service, please send this feedback to studentwellbeing@herts.ac.uk.
PAM Assist Wellbeing app
Alternatively, you can explore the many resources the PAM Assist Wellbeing app has to offer.
This free app, provides you with a range of features to improve your health and wellbeing, including:
- Stepping Stones - goal setting and habit tracking to achieve progress
- Thoughtful Thinking - online cognitive behavioural therapy (CBT)
- Inspiring Ideas - resources to build resilience and boost motivation
- Expert Exchange - learning from world-leading wellbeing experts
- Move Medicine - virtual gym to release happy hormones and vitality
The PAM Assist Wellbeing app is available on iOS and Android devices, and once downloaded you will need to use the following unique code: UH101
The University's Student Wellbeing team offers support for psychological or emotional difficulties which may be impacting upon your academic studies or preventing you from making the most of your time at University. One-to-one counselling, group counselling and workshops are all available through the service and a number of helpful resources are available on StudyNet. The Student Wellbeing office is located on the first floor of the Hutton Hub, College Lane. You can pop in, call them on 01707 284453 or email studentwellbeing@herts.ac.uk
If you're living in on-campus accommodation, UH Resident Assistants are students just like you who can offer around-the-clock peer support. They’re here to ensure you can access support out of hours and have been given additional training and responsibility to ensure you always feel supported. This support service is available 24 hours a day and 365 days a year, including Christmas and Bank Holidays. This means that outside our office hours you're able to access support. You can phone the Resident Assistants on 01707 281010.
Look After Your Mate Workshop
Delivered by Advice & Support, developed by Student Minds
We know that most students talk to their friends when they're having a tough time. We can talk to friends in confidence and they're able to help us keep challenges in perspective. The truth is that although uni can be awesome, life’s curveballs still get thrown at us and in these situations we really need our mates to be there for us. Friendship can play a key role in helping someone live with or recover from any difficulties they are facing, but it can be hard to know what to say when a friend is struggling. The Look After Your Mate workshop is designed to help you with the following:
- Key practical tips for supporting a friend
- Spotting signs your friend is struggling
- How to start a conversation
- How to support a friend by listening and motivating
- Signposting to further support
- Looking after your own wellbeing as a supporter
It's completely free for all students at the University of Hertfordshire. Simply email us to register your interest, or visit the SU events listings and search for "Look After Your Mate"